SealSales Wiki

A glossary of selling and shop-management terms

The small encyclopaedia of SealSales: the words you meet when you open a shop, explained briefly and in everyday language.

34 terms

Selling & orders

POS: Point of sale — the screen where staff pick items, take payment and print the receipt. SealSales has a single POS screen that adapts to whichever industry you enabled.
Draft order: A new, unconfirmed order: nothing sent to the kitchen, no stock deducted, free to edit or delete. It becomes a real order only when confirmed or paid.
Send to kitchen: Pushing the items to the kitchen display for preparation. In SealSales confirming an order sends it — opening the payment screen without confirming sends nothing.
Selling on credit: Goods now, money later. The order is marked as debt and lands in the customer debt book with a due date, so nothing lives in a separate notebook.
Sales channel: Where the order came from: the counter, a phone call, Facebook/Zalo, a delivery app, your own website. Recording it is what lets reports show which channel actually pays.
Pager number: The queue number given to a takeaway customer who pays first and waits. An order with a pager number stays open until you mark it delivered.

Product code: The unique identifier of an item in your store (auto-generated if you do not set one). Typing the code finds the item faster than typing an accented name.
Variant: A version of the same item: size M/L, red/blue, 500 ml/1 l. Each variant carries its own price and stock, so a sold-out size S does not block size M.
Add-on item: Something sold alongside that raises the price: extra pearls, extra cheese, an extra hour. Group them once and assign the group to many products at a time.
Combo: Several items sold together for one price, usually cheaper than buying separately. Selling a combo still deducts the stock of each item inside it.
Cost price: What the item cost you. Without it the software cannot compute gross profit — sell for 100,000₫ at a cost of 70,000₫ and the gross profit is 30,000₫.
Barcode: The scannable stripes on the packaging. For items without one, SealSales issues an internal EAN-13 code and prints the label for you.

Stock on hand: How many units remain at a branch. Sales subtract, purchases add; items with variants are counted per variant.
Purchase order: The record of buying from a supplier: what, how many, at what price, paid or still owed. Stock should arrive through a purchase order or the cost price will be wrong.
Landed cost: Shipping, handling and import charges incurred to get the goods in. It is spread across the lines so the cost price reflects what you really spent.
Stock adjustment: Correcting the count when goods are damaged, lost or simply miscounted. A reason is always required so the difference can be traced later.
Stocktake: Counting everything in the store and comparing with the software. Differences become adjustment records rather than quiet edits.

Customer profile: What you know about a regular: name, phone, purchase history, points, outstanding debt. The phone number is the key — attach it to an order and everything links up.
Loyalty points: Points earned per purchase and redeemed for a discount later. You set both the earning and the redemption rate.
Membership tier: A rank (Bronze, Silver, Gold…) based on spending. Each tier can carry a discount percentage applied automatically at checkout.
Promotion: A discount rule that fires when the order qualifies: percentage off, cash off, buy X get Y, happy hour. Staff neither remember nor apply it by hand.
Service card: A package bought upfront and consumed over time: ten wash sessions, a three-month course. Each visit uses one and the system tracks the balance.
Appointment: A time slot booked with a technician or a table. Customers book on your public page, or staff enter it when they phone in.

Roles & permissions: A role is a bundle of permissions given to a group (cashier, manager, owner). Every feature maps to a permission, so changing a role changes what that person sees.
Shift: The period a staff member is on duty. Shifts drive attendance, payroll and knowing whose shift an order belongs to.
Shift reconciliation: Counting the cash drawer at the end of a shift against what the software recorded. Any gap is logged with the person on duty — the simplest guard against cash leakage.
Branch: A location with its own stock, shifts and reports. A single-site shop needs no branch record; the second location does.
Device account: A terminal that signs in with a pairing code instead of a person: counter POS, kitchen display, table screen. Each device only opens the screen it needs.

Revenue: Total value sold in the period after discounts and returns. It is money in from selling, before cost and expenses.
Gross profit: Revenue minus the cost of goods sold. It tells you whether selling makes money before rent, wages and utilities.
Two-way debt book: One ledger for both sides: what customers owe you and what you owe suppliers, with due dates that trigger reminders.
E-invoice: A VAT invoice issued and stored electronically as tax rules require. In SealSales you toggle invoicing per order right on the payment screen.
Household-business books: The ledgers and returns a household business must keep. They are filled from the orders and expenses already in the software — nothing re-entered.
QR payment: A bank transfer QR pre-filled with the exact amount and order reference, printed on the receipt or shown on screen. Customers scan instead of typing.

The guide centre has an article per screen, written in the order you actually work.

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